Часто Задаваемые Вопросы
Электронный инвойс — это данные, созданные, переданные и полученные в установленном структурированном электронном формате.
PDF, Word, скан, изображение или email-счёт сами по себе не являются электронным счётом. Для удобства можно дать читаемый PDF, но официальным электронным счётом считается только структурированный файл.
Понимание системы электронного выставления счетов в ОАЭ
1.1 In these Terms, the following terms have the meanings set out below:
"Account"
"Affiliate"
"Applicable Law"
"Client"
"Company"
"Content"
"Customer Agreement"
"Intellectual Property Rights"
"Privacy Policy"
"Services"
"User"
A personal account and workspace created upon registration on the Website and used to access functions requiring authorization, including obtaining access to the Services.
Any person that directly or indirectly controls, is controlled by, or is under common control with the Company, where “control” means ownership of more than fifty percent (50%) of the voting shares (interests) or an equivalent controlling interest in such person.
Any laws, regulations, decrees, resolutions, rules, and mandatory requirements of the United Arab Emirates and any competent authority therein, as amended from time to time, applicable to the operation of the Website or to a User's access to or use of it.
A person that has entered into the Customer Agreement with the Company for the purpose of obtaining access to the Website and the Services.
Cloud Consulting LLC-FZ, as further described in the preamble to these Terms.
All text, graphics, images, data, information, and other materials posted on the Website by or on behalf of the Company, excluding client data and other content generated within the Website.
The customer agreement between the Company and a Client governing access to and use of the Website and the Services.
All intellectual property rights and other proprietary rights, whether registered or unregistered, now existing or hereafter arising, including copyrights, patents, trademarks, trade secrets, database rights, and design rights, together with all applications, renewals, and rights of priority in respect thereof.
The Company's privacy policy published on the Website, governing the Company's processing of personal data collected through the Website.
The services provided to Clients pursuant to the Customer Agreement entered into by them.
Any person who accesses or uses the Website, irrespective of whether such person is a Client.
Почему ОАЭ внедряют электронное выставление счетов?
2. SCOPE OF THESE TERMS
2.1 Scope. These Terms set out the general conditions of access to and use of the Website and apply to any User. These Terms apply, in particular, to browsing the pages of the Website, reviewing the description of the Company's Services and other information posted on the Website, submitting inquiries through contact forms, subscribing to marketing communications, and to the use of the Website by a Client - in addition to the terms of the Customer Agreement.
Commercial and Service-specific terms governing a Client's use of the Website including the terms of the Subscription and the amount and manner of payment of the Fees are governed by the Customer Agreement. In the event of any conflict or inconsistency between these Terms and the Customer Agreement, the Customer Agreement shall prevail.
2.2 Becoming a Client. A person wishing to obtain access to the Services as a Client must create an Account and accept the terms of the Customer Agreement.
3. ACCEPTANCE OF THESE TERMS
3.1 Acceptance. By accessing or using the Website, the User agrees to comply with these Terms. If the User does not agree with these Terms, the User must not access or use the Website.
3.2 Amendments. The Company may amend these Terms at any time in accordance with Clause 17.1. The User's continued use of the Website following publication of an amended version constitutes acceptance of the amended Terms.
4. ELIGIBILITY AND INTENDED AUDIENCE
4.1 Business Audience. The Website is intended for business and professional visitors interested in the Company's Services.
4.2 Age Restriction. The Website is not intended for use by any person under the age of eighteen (18), and such use is not permitted.
4.3 Authority. The User represents that it has full legal capacity to accept these Terms and, where accessing the Website on behalf of a legal entity, that it is duly authorized to act on its behalf.
5. REGISTRATION AND ACCOUNT
5.1 Registration. Access to the functions of the Website and to the Services requires the creation of an Account.
5.2 Accuracy of Registration Data. When creating an Account, the User undertakes to provide truthful, accurate, and current information. If the information provided subsequently becomes incomplete, inaccurate, or outdated, it must be promptly updated.
5.3 Responsibility for the Account. The User is solely responsible for maintaining the confidentiality of the Account's log-in details, including the password, and is responsible for all activities carried out using the Account.
5.4 Notification of Unauthorized Access. The User must promptly notify the Company if it becomes aware of, or suspects, any unauthorized access to the Account or any other breach of its security.
5.5 Company's Right to Block. The Company may block or restrict access to the Account if, in the Company's reasonable opinion, the User has breached these Terms.
5.6 Personal Data. The processing of information provided upon registration of the Account is governed by the Privacy Policy.
6. WEBSITE CONTENT
6.1 General Informational Purpose. The Content is provided for general informational purposes regarding the Company and its Services.
6.2 Indicative Nature of Information. Any pricing, feature, or capability information published on the Website is indicative only. The Fees, Subscription Plans, and scope of the Services binding on a Client are determined by the information published on the Website and by the terms of the Customer Agreement at the time of purchase.
6.3 Accuracy. The Company takes reasonable measures to maintain the accuracy and currency of the Content, but does not warrant its completeness, accuracy, or currency at any given time, and may change, suspend the posting of, or remove any Content without notice.
7. INTELLECTUAL PROPERTY
7.1 Ownership. As between the Company and the User, all right, title, and interest, including all Intellectual Property Rights, in and to the Website and the Content — including text, graphics, logos, layout, design, and any underlying software — are and remain the exclusive property of the Company or its licensors.
7.2 Restrictions. The User may not use the Content from the Website without the Company's permission or unless permitted by law.
7.3 Trademarks. “DocFlow” and other names, logos, and marks used on the Website are trademarks or trade names of the Company or its licensors. Nothing in these Terms grants the User any right to use such trademarks or trade names.
8. ACCEPTABLE USE OF THE WEBSITE
8.1 Prohibited Conduct. The User shall not, and shall not attempt to:
(a) access any part of the Website not intended for public access, or circumvent, disable, or otherwise interfere with security-related features of the Website;
(b) use any robots, spiders, scrapers, crawlers, or other automated means to access, monitor, or copy any part of the Website, other than through generally available search engine indexing;
(c) test, scan, or probe the vulnerability of the Website, or conduct penetration testing, load testing, or denial-of-service actions against the Website, without the Company's prior written permission;
(d) introduce any viruses, malware, or other harmful code to the Website;
(e) interfere with or disrupt the operation of the Website or the servers or networks used to make it available;
(f) misrepresent one's identity or affiliation, impersonate any other person or organization, or attempt to thereby obtain passwords or personal data;
(g) engage in conduct that creates a disproportionate or excessive load on the Website's infrastructure;
(h) use the Website in violation of Applicable Law or to transmit any unlawful, defamatory, or infringing content;
(i) use the Website to send unsolicited advertising, spam, or other unsolicited commercial messages; or
(j) use any Content or data obtained from the Website to create, train, or benchmark a competing product or service.
8.2 Enforcement. The Company may, at its discretion and without incurring any liability, restrict or terminate any User's access to the Website in connection with any actual or suspected breach of Clause 8.1. The Company may also report suspected breaches of this Clause 8.1 to the competent law enforcement authorities and cooperate with them, including by disclosing the identity of the relevant User.
9. THIRD-PARTY LINKS AND CONTENT
9.1 Third-Party Links. The Website may contain links to third-party websites or resources. Such links are provided for convenience only and do not constitute an endorsement by the Company of the relevant website or its content. The Company does not control and is not responsible for the availability, accuracy, or content of any third-party website, and access to any such website is at the
User's own risk.
10. COOKIES AND PERSONAL DATA
10.1 Privacy Policy. The Company's use of cookies and similar technologies on the Website, and the Company's processing of personal data collected through the Website, are governed by the Privacy Policy posted on the Website.
11. MARKETING AND ELECTRONIC COMMUNICATIONS
11.1 Consent to Marketing Communications. Where a User submits an inquiry, requests a demonstration, or subscribes to receive updates through the Website, the Company may contact the User by email or other electronic means to provide the requested information and, with the User's consent, to inform the User of the Company's products, services, and offerings. The User may withdraw such consent at any time using the unsubscribe mechanism specified in the relevant communication, or by contacting the Company.
11.2 Consent to Electronic Communications. By using the Website or sending the Company messages by email, the User is communicating with the Company electronically and thereby consents to receive any communications relating to the use of the Website in electronic form, including by email or through notices posted on the Website. The User acknowledges and agrees that any agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
12. DISCLAIMER OF WARRANTIES
12.1 “As Is” Basis. The Website and the Content are provided on an “as is” and “as available” basis, without any warranties. To the maximum extent permitted by Applicable Law, the Company disclaims all warranties, express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement of third-party rights, and warranties arising from course of dealing or usage of trade.
12.2 No Warranty of Availability. The Company does not warrant that the Website will operate uninterrupted, securely, or error-free, that defects will be corrected, or that the Website is free of viruses or other harmful components.
12.3 User's Own Protective Measures. The User is solely responsible for configuring its information technology, computer programs, and equipment required to access the Website, and for using its own antivirus software. The Company does not warrant that the Website is free of software errors or vulnerabilities.
13. LIMITATION OF LIABILITY
13.1 Exclusion of Indirect Damages. To the maximum extent permitted by Applicable Law, the Company shall not be liable to the User for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, arising in connection with the User's access to, or use or inability to use, the Website, regardless of the basis of liability and whether or not the Company was advised of the possibility of such damages.
13.2 Non-Excludable Liability. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Applicable Law.
13.3 Losses Relating to the User's Technical Infrastructure. The Company shall not be liable for losses arising in connection with: (a) failures in software, the Internet, or other circumstances beyond the Company's reasonable control; or (b) the loss of a password or access to the Account caused by a failure, error, power outage, or other cause related to the User's equipment or systems.
14. INDEMNIFICATION
14.1 Indemnity. The User shall indemnify the Company, its Affiliates, and their respective directors, officers, employees, and agents against, and hold them harmless from, any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising in connection with the User's breach of these Terms or misuse of the Website.
15. SUSPENSION AND TERMINATION OF ACCESS
15.1 Restriction of Access. The Company may, at its discretion and without incurring any liability, restrict, suspend, or terminate any User's, including a Client's, access to all or part of the Website at any time and without notice, including where there is a reasonable suspicion of a breach of these Terms.
16. GOVERNING LAW AND DISPUTE RESOLUTION
16.1 Governing Law. These Terms are governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.
16.2 Amicable Resolution. In the event of a dispute, the User is encouraged to first contact the Company directly at info@docflow.ae to seek an amicable resolution. The Company will review the relevant inquiry and use reasonable efforts to resolve it.
16.3 Jurisdiction. These Terms and any non-contractual obligations arising in connection with these Terms and access to the Website are subject to the jurisdiction of the courts of the Dubai International Financial Centre (DIFC).
17. GENERAL PROVISIONS
17.1 Amendments. The Company may amend these Terms at any time by publishing an updated version on the Website. The updated version takes effect upon publication, and the User's continued use of the Website following such publication constitutes acceptance of the amended Terms.
17.2 No Waiver. No failure or delay by the Company in exercising any right under these Terms shall constitute a waiver of that right.
17.3 Recording of Telephone Calls. The Company may monitor and record telephone calls between the User and the Company for quality control, staff training, and security purposes. By making a telephone call to the Company or accepting a call from the Company, the User consents to such recording. The Company will notify the User of the recording before the start of the relevant call.
17.4 Contact. Questions relating to these Terms may be directed to the Company at info@docflow.ae.
Last updated: 06/08/2026