Terms & Conditions

These Terms and Conditions (these “Terms”) constitute a legally binding agreement made between You whether personally (“you”) and CLOUD CONSULTING LLC-FZ (“we,” “us” or “our”), concerning your access to and use the DocFlow platform (the “Platform”), including the DocFlow website (https://www.docflow.ae/), as well as any related web or mobile applications and services (collectively, the “Platform”).


1. The Platform services are provided by CLOUD CONSULTING LLC-FZ, a company registered in Dubai, United Arab Emirates.

2. Please read these Terms carefully before you start to use our Platform, as these will apply to your use of, including accessing, browsing or registering to use, our Platform. We recommend that you print a copy of this for future reference.

3. By using our Platform, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Platform.

4. The Platform is a cloud-based electronic invoicing solution. 

5. We reserve the right to change the Terms at any time by updating the app and our website to incorporate any new or amended Terms.

6. You are responsible for regularly reviewing information posted on the app or website to obtain timely notice of amendments to these Terms and to submit your agreement to them.

1. Accessing the Online Platform

1.1. You can browse the Platform as a user without registering. To provide services on the Platform, you must create an account ("Account") to access the Platform's features. If you choose to register an account, you will be required to provide certain information about yourself as prompted during the account registration process on the Platform.

1.2. If you do create an Account, all the registration information you submit should be truthful and accurate. If, for any reason, any information you submit is or becomes untruthful, inaccurate and/or incomplete, you should update that information to maintain its accuracy.

1.3. You are obligated:

1.3.1. Accessing or using the Platform, you agree to comply with and be bound by these Terms.

1.3.2. The Platform will not be used for any unlawful purpose.

1.4. You can request the deletion of your Account by emailing info@docflow.ae.

1.5. You are responsible for maintaining the confidentiality of your Account log-in information (including your password). Accordingly, you are responsible for all activities that occur under your Account.

1.6. You should notify us immediately if you suspect or become aware of any unauthorised use of your Account or any other breach of its security.

1.7. All information you provide to create an Account (including all information you provide to obtain ‘Verified’ status) will be used in accordance with our Privacy policy.

2. Intellectual Property Rights

2.1. All content and functionality of the Platform, including text, graphics, logos, icons, and images, as well as their selection and arrangement, are the exclusive property of CLOUD CONSULTING LLC-FZ or its licensors and are protected by international copyright law. All rights not expressly granted are reserved.

2.2 The trademarks, service marks, designs, and logos (collectively, the "Trademarks") displayed on the Platform are registered and unregistered trademarks of CLOUD CONSULTING LLC-FZ and its licensors.

2.3. You agree that you will not reference or attribute information relating to CLOUD CONSULTING LLC-FZ or its licensors in any public media (e.g., press releases, websites) for advertising or marketing purposes, or to inform or influence third parties. You agree that you will not use or reproduce any trademarks of CLOUD CONSULTING LLC-FZ or its licensors, nor will you imply endorsement by or any relationship with CLOUD CONSULTING LLC-FZ or its licensors.

2.4. Except as expressly provided above, nothing on this website should be construed as granting any license or right to use any trademark or copyright of CLOUD CONSULTING LLC-FZ or any third party.

3. Modifications in Terms And Conditions

3.1. We reserve the right to change the Terms.

3.2. We reserve the right to change or discontinue any aspect of the Terms by notifying customers via email, notices or updates.

3.3. You are responsible for regularly reviewing the information posted on the app or website to ensure that you are promptly notified of changes to these Terms.

3.4. We have the right to change or modify the Platform at any time and for any reason, as well as any applicable policies or terms.

3.5. We aim to evolve and improve our services constantly, and we may modify, suspend or stop (permanently or temporarily) if required.

4. Limitations of Liabilities

4.1. We will not be liable for any losses of users. The Platform is a technical tool for electronic invoicing. CLOUD CONSULTING LLC-FZ does not act as an issuer of invoices and does not verify the accuracy, legality, or tax treatment of any data processed through the Platform. Users are solely responsible for all data and documents processed through the Platform.

4.2. The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, we disclaim all warranties and shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform.

4.3. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, the Platform or your use of or reliance on any content. In particular, we will not be liable to you for any: (i) loss of profits, sales, business or revenue; (ii) business interruption; (iii) loss of anticipated savings; (iv) loss of business opportunity, goodwill or reputation; (v) loss of or corruption of data; or (vi) indirect or consequential loss or damage.

4.4. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (each a “Force Majeure Event“). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control. The performance of our obligations under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use reasonable efforts to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event.

5. Restrictions

 You must not:

  • use the Platform if you are under the age of eighteen (18);

  • use the Platform in any unlawful manner or for any unlawful purpose;

  • knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful to the Platform;

  • impersonate any other person while using the Platform;

  • attempt to gain unauthorised access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform;

  • interfere with, damage or disrupt any part of the Platform or any Content, or any equipment or network on which the Platform or any Content is stored, or any software or other systems or equipment used in the provision of the Platform or any Content;

  • use the Platform to generate unsolicited advertisements or spam;

  • reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purpose all or any portion of the Platform or any Content;

  • reverse-engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Platform and/or its Content.

  • use manual methods or any software, devices, scripts, robots or any other means or processes (including so-called ‘spiders’, ‘bots’ and ‘crawlers’) to scrape the Platform and/or its Content, or otherwise create or compile (in single or multiple downloads) a collection, compilation, database or directory from the Platform or its Content, or bypass or seek to bypass any robot exclusion headers we may implement; 


We will report any breach of the restrictions listed above to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them.

6. General

6.1. CLOUD CONSULTING LLC-FZ may provide, or third-party service provider may provide, tools or links to other websites, applications, resources and/or services operated by third parties that have been used on or otherwise integrated or linked with our Platform (each an “External Service”). Where our Platform contain links to other websites and resources provided by third parties, these links are provided for your information only We have no control over the contents of those websites or resources, and assume no responsibility or liability, whether express or implied, for such third-party contents. When you engage with a provider of an External Service, you are interacting with a third party, not with Platform. If you choose to use an External Service, such use will be subject to such External Service provider’s terms of use and privacy notice, as updated from time to time. Please read and be aware of the terms of use and privacy notice of each External Service you use. By accessing and/or using an External Service you do so at your own risk. To the fullest extent permitted under applicable law, CLOUD CONSULTING LLC-FZ does not assume any responsibility and shall not be responsible or liable for your use of an External Service, including without limitation the accuracy, reliability, or content of such External Service. If the provisions of an External Service provider’s terms of use conflict with these terms of use, those separate terms of use of the provider of the External Service shall prevail when using such External Services.

6.2. We do not guarantee that our Platform will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Platform. You should use your own virus protection software.

6.3. We will only collect and process your personal information in compliance with our Privacy Policy.

6.4. When you use the Platform or send emails to us, you are communicating with us electronically. You hereby consent to receive electronically any communications related to your use of the Platform. We will communicate with you by email or other communication means or by posting notices on the Platform. You acknowledge and agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing. All notices from us intended for receipt by you shall be deemed delivered and effective when sent to the email address or the mobile number you provide on the Platform for your account.

6.5. If a dispute arises between you and CLOUD CONSULTING LLC-FZ, we strongly encourage you to first contact us directly to seek a resolution by emailing info@docflow.ae.. We will review your complaint and do our best to address it. If a dispute between us cannot be resolved amicably, then to the fullest extent permitted by applicable law, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of the Dubai International Financial Centre (“DIFC“) and will be interpreted accordingly. You irrevocably agree that the DIFC courts will have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, your use of the Platform or these Terms, and all matters arising from them (including any dispute relating to the existence, validity or termination of these Terms, or any contractual or non-contractual obligation).

6.6.   Please refer to our Privacy Policy to understand how we collect, process and share your personal data in relation to your use of the Platform.

6.7. If any term of these Terms is or may become for any reason invalid or unenforceable at law, the validity and enforceability of the remainder will not be affected. 

6.8. Certain features of the Platform may be subject to a separate Customer Agreement. In the event of any conflict between these Terms and such agreement, the terms of the Customer Agreement shall prevail.

Contact Us

If you have any questions about these Terms, please contact us:

  • By email:  info@docflow.ae.

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